the criterion objectives identify the following types of conversations of the head with subordinates:
1. Information. for Example, information on sales plans for the next month, new projects, new reporting form.
2. The assessment of the employee. read More about how to engage in the appraisal interview with a subordinate in the article “How to give feedback to the employee”.
3. Obtaining information from the employee.
3.1. For the purpose of control and motivation. for Example, the company introduced the standard of customer service. Examples of questions of the chief officer of the standard:
• In Your opinion, what gives companies the introduction of the standard of customer service?
• Why is it important to exceed customer expectations from the service?
• In Your opinion, what action the client has a passive service: cleanliness and order on the trading floor, the appearance of employees?
• What have You learned from the standard strategy of behavior of employees with customers?
• How to behave in case of any claims from the client or conflict?
• What are the main principles of good maintenance?
3.2. To identify a variety of data about the situation in the division / company. sample questions of the head of the employee:
• What problems in Your work You think are particularly important / particularly relevant for You now?
• Which of the mentioned problems are in Your opinion managed, that is, those that can be influenced and controlled, which cannot be influenced?
• How do You assess the process of interaction between employees within their business units?
• How do You assess the process of interaction between Your structural division with other divisions of the company: responsiveness to treatment, compliance with deadlines, quality?br>• What processes and practices hinder the work?
• What are Your current responsibilities and projects need to be regulated?
• What's stopping You from lack of regulations, how it affects Your work?
Methods working effectively in an interview.
• Iteration. What caused this problem? And what caused this?
• Interpretation. The realized(a) that it is not so much (called factor 1), as in (called a factor of 2)?
• Mapping. I understand(a) Your idea, but here is one of the leaders / officers expressed the opposite judgment (summarized). Why do You think he thinks so?
• Specification. In what ways? What this means, why is that bad? What caused it?
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