Управление мотивацией персонала гостиниц и ресторанов.

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Motivation! Who is she? The enchantress, an honest worker or a snake in the grass?

In this article I propose to deal, why the need for a detailed knowledge of it in the restaurant and hotel business.

Probably will not find today, these first leaders, who would not know the meaning of the word "MOTIVATION". Each will give a precise definition and perhaps some examples from his practice. The fact that for many, this subject immediately becomes exhausted.

In the framework of monetary motivation in hotels and restaurants often use the interest remuneration system, punishment in the form of fines and less credit for employees. The last is rarely used, as the employer himself does not see or does not want to see the company employees with long experience. This story leads to another consideration: career growth is not possible here. But this expression is so like to use when hiring staff.

Cash motivation can do serious damage if it moves illiterate or poorly thought out.

Next case from my practice in the topic of the written text above. The restaurant "X" employees at the beginning of the year reported a decrease in the size of the percentage payment for the month of December. This is explained by costs for the closure of the financial year. The result – a wave of layoffs. Motivation (call to action) has a zero value and is at the beginning of the year. It remains only to wish successfully. The word leader has ceased to be sacred in the first place . And secondly the company's image tarnished.

the Question is, where do you think appeared image many large companies with big names. I think that when they were young are unknown. The first steps to reputation was done by the staff, making outside positive information. If you are at the Top of the new company ponder it.

Intangible motivation involves very little cost, if any, and answers the question of how to make it work better not overpaying?

explore enterprise hotel or restaurant which will help you to understand what your employees are doing in working time. The percentage from 10% to 50% is psychological absenteeism. This use of social networking, computing and mobile entertainment, coffee breaks and other personal tasks. Probably, leaders know such a personal formula that will calculate your lost profits as a result of this state of organizational behavior.

History repeats itself. Think about all the moves and eliminate negative reflection.

Recommend to learn how to convey information that people would understand and believe her. Tell us about the global goal, clearly specify it. Remember correctly the goal is a road to nowhere. Your subject really needs to know what he will get.

all thoughts about non-financial motivation, consider the system of training, certification and qualification. Category of job seekers with no experience and a desire to learn, agree on an average salary. For many this category is attractive for recruitment, and to her enterprises with a good image. The paradox is that these rookies work better than highly paid professionals.

now Only has a field for the traditional motivational techniques as a career, certificates and personal letters.

Individual compliment will be a great lever if it is to have material cover. Surprise employee the leader in all hot pizza or sandwiches with caviar. The rest not only sings in the mouth, but the gray matter of its ordinary paths will be replaced.

restaurant hospitality popular public dismissal, but have no effect. The answer is well know leaders. Staff moving from one company to another this pattern to hold for decades. When you receive is often not possible to check the cause of "their own desires" dismissal from last place of work.

the Method of "carrot and stick" has always been controversial and I would never have considered.

In restaurants and hotels are always excluded so-called "Crony" relationship and I also support it. Everyone should clearly know the hierarchy of government and understand the rules of the game. Many argue that with the staff to make friends not worth it. Those who are not friends it is necessary to praise or to destroy. I tried to paraphrase ancient wisdom, and hope not to totally gross out. I suggest to choose the first "voshvalyat" even at dismissal.

Modern practical psychologists I, including can offer a lot of methods of motivation and training for your business. Before you decide to handle it I wish You an effective practical application of techniques described in this article.


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